Frequently Asked Questions

How do I register an account?

1. Open the registration form.
2. Select the E-mail or Phone tab.
   Make sure the provided details are valid — they will be used for login and account verification.
3. Create and enter a password.
   It is recommended to use a strong password with numbers and letters.
4. (Optional) Enter a promo code.
   If you have a bonus promo code — enter it in the corresponding field. If not — leave the field empty.
5. Select your account currency.
   Click one of the available buttons:
   EUR, RUB, USD, KZT, BTC, AMD.
6. Tick the agreement checkbox.
   Check the box next to the phrase:
   “I accept the Service Rules” — this is mandatory.
7. Click the "REGISTRATION" button.

What should I do if I did not receive the registration confirmation email?

1. Check the "Spam" / "Junk" folder.
   Account activation emails may sometimes end up in the “Spam” folder — please make sure to check it.
2. Check other email folders.
   Sometimes the email may appear in sections such as:
   •  "Promotions"
   •  "Updates"
   •  "All Mail"
   •  "Social"
3. Add our address to "Safe Senders" (Whitelist).
   Find the “Not spam” button or add the sender’s address to trusted contacts — this will ensure you receive future emails without issues.
4. Make sure the email address was entered correctly.
   Check for typos during registration (for example, .con instead of .com, etc.).
5. If nothing helped — contact support.
   Write in the online chat or email customer support providing your email address so specialists can manually activate your account.

I forgot my password and cannot log into my profile. What should I do?

1. Open the login form.
   On the login screen, click “Forgot password?” (link below the “Login” button).
    (see image 1)
2. Select the recovery method.
   Enter the phone number or email address linked to your account.
3. If you entered a phone number — click “Continue”, and you will receive an SMS with a code.
    (see image 2)
4. If you entered an email — a password reset link will be sent to your inbox.
    Check your “Inbox” as well as the “Spam” folder.
5. Confirm the code or follow the link from the email.
6. When entering the code: enter it into the appropriate fields and click “Restore”.
7. When restoring via email: open the email and follow the password reset link.
    (see image 3)
8. Set a new password.
   Create and enter a new password, repeat it, and click “Restore”.
    (see image 4)
9. Confirmation.
   You will see the message: “Success! Password changed successfully.” Click “Login” and sign in with your new password.
    (see image 5)

Deposits and Withdrawals

How do I make a deposit?

To make a deposit, you must be logged in to the website. To complete the transaction, follow these steps:

Funds will be credited to your gaming balance within 15 minutes.

1. Go to the “Deposit” section - “Top Up Account”
2. Select a convenient deposit method
3. Enter the desired amount and click “Pay”
4. After receiving the payment details, go to your bank/wallet application and complete the payment strictly according to the provided details.
5. Return to the payment details page and click “I have paid”.

How can I check whether funds have been credited to my balance?

You can find balance information at the top of the website next to the “Deposit” button,

How do I withdraw funds from my balance?

To withdraw funds, go to the “Deposit” - “Receive Winnings” section. Then select the method that was used for your last deposit and enter the payment details from which the deposit was made. After filling in the fields, click “Withdraw” and your withdrawal request will be created. You can track its status in the “Payment History” section. You can read more about our withdrawal policy in the “Terms and Conditions” section.

I have been waiting a long time for my payout.

If your withdrawal request has the status “Pending”, this means it is being reviewed by our specialists and will be processed within 24 hours during business hours from Monday to Friday. Unfortunately, delays beyond our control may sometimes occur. In this case, the request status will be marked as “Processing”. This status means that the payout has been completed on our side, but is still being processed by payment systems or banks. This process may take up to 7 business days, but usually takes less time. We recommend remaining calm and waiting for the funds to be credited.

Games

There are difficulties and interruptions during gameplay.

The speed of the games depends entirely on your Internet connection. Since our games require continuous data exchange, sufficient Internet bandwidth is necessary. We recommend limiting the number of other web applications running on your computer simultaneously with our games in order to improve their performance.

Why are some games not opening for me?

Access difficulties may be related to various factors. We recommend checking your Internet connection speed, using the Google Chrome browser, and periodically clearing your browser’s temporary files (Cache/Cookies). If the issue persists, try using incognito mode, connecting through another access point, or using a VPN. Unfortunately, external factors beyond our website may also affect game performance. Access to certain online resources may be restricted by your Internet provider or regulatory authorities.

How can I be sure that the payout percentage in your games is fair?

Our establishment features games only from official providers. These providers are audited by licensing authorities in many countries around the world, which is why we cooperate with them. All game calculations are performed on the game providers’ servers; we act only as intermediaries and display the game results and winnings to you. Game results are completely random, and it is technically impossible to influence them.

Bonuses and Promotions

How can I receive a registration bonus?

The website offers a welcome bonus Welcome Pack for new players. Go to the “Promotions” page to review the full terms and select the offer that suits you.

How is the Reload bonus amount calculated?

The calculation takes place the day after the deposit is made. If you made a deposit today, the bonus calculation will be completed tomorrow by 23:59 according to your local time. Please note that deposits and withdrawals, as well as the balance amount at the time of calculation, are taken into account when calculating the bonus.

I did not receive my Birthday bonus.

We congratulate you on your Birthday and wish you all the best! The birthday bonus in our Casino is credited automatically within 3 days from the date specified in your profile. The bonus amount may range from 100 to 3000 rubles. The wagering requirement for the bonus is x5. The bonus is credited once per year and only to one account on the website. Please also note that the bonus is credited only to unique players.

Privacy and Security

How can I be sure that you do not share my data with anyone?

We use the most reliable systems available today. These include: 128-bit SSL encryption, effective Firewall data protection, as well as a five-level security system. This ensures physical and real protection of information, constant monitoring of access to it, the use of various systems that prevent failures, as well as modern methods of data encoding and encryption.

Can everyone play at Admiral-XXX casino for real money?

There are age and territorial restrictions:

 Age restriction
To play for real money, you must be at least 18 years old.

 Territorial restrictions
The gaming club does not provide services to clients who are citizens of the following countries:

The list also includes countries under UN sanctions and countries included in the FATF blacklist.

• Curaçao
• USA
• Netherlands

 Compliance with legislation
In some countries, online gambling is prohibited at the legislative level.
The user is solely responsible for verifying and complying with the laws applicable in their country or state before registering on the platform.